At StokTips, we strive to deliver high-quality research and advisory services to help users make informed investment decisions. This Refund Policy outlines the terms under which refunds may or may not be issued.

• 1. No Refunds on Digital/Subscription Services

  All services, including but not limited to:

  • Stock research reports
  • Investment recommendations
  • Educational content
  • Premium memberships
  • Subscription plans

  …are non-refundable, once:

  • The service has been activated, delivered, or accessed by the user
  • The subscription period has commenced

  This policy is in line with Section 2(1)(za) of the Consumer Protection (E-Commerce) Rules, 2020, which exempts digital and personalized advisory services.

• 2. Cancellation Before Activation

  If the subscription has not been activated and no service has been accessed, you may request cancellation within 24 hours of payment. In such cases:

  • A refund may be processed after verification
  • A processing fee (up to 5%) may be deducted to cover payment gateway charges

• 3. Technical Errors or Duplicate Payments

  If you are charged multiple times due to a technical glitch or your payment failed but was debited:

  • Please notify us within 7 days
  • Email us at support@stoktips.in with payment proof
  • Valid claims will be refunded within 5–10 working days

• 4. Exceptional Cases

  Refunds may be considered under exceptional conditions, solely at the discretion of management, such as:

  • Fraudulent transactions reported by the payment gateway
  • Accidental plan purchase due to technical issues (must be reported immediately)

• 5. Contact for Refunds

  All refund decisions will be final and binding.

  • Email: support@stoktips.in
  • Phone: [Insert Number]
  • Grievance Officer: [Insert Name]